Billing Support

Explanation of Terms/Fees

Access Charge: A fee paid by an inter-exchange carrier to a local exchange carrier to access the local exchange carrier's network. This fee subsidizes the cost of providing the local service.

Broadband: The ability to transmit large volumes of data at high speeds over the telecommunications network. Another name for High-Speed Internet access.

Interconnection: Connection of various telecom providers throughout the network to create a national system that gives all phone customers the ability to communicate with every other phone customer.

Universal Service Fund: A federal financial mechanism that helps compensate companies for providing Telecommunications services at affordable rates. The companies contribute to the plan and may pass fees on to their customers.

Local Loop: A pair of wires that connect the central office switch with the customer's home or business, often called "The Last Mile."

Local Number Portability: Created by the Federal Communications Commission (FCC), local number portability allows customers the ability to keep their phone numbers when they switch to another local phone company. This charge allows the local phone company to recover the cost of making changes to their equipment in order to provide the service. Applied to all phone bills, the cost recovery period ends after five years.

Federal, State, & Local Taxes: A Federal Excise Tax (3%) is applied to local Telephone services, as well as a State of Oklahoma sales tax (4.5%). Local and county taxes may be applied according to city/county government orders. Fees may also be applied according to city/county for various reasons. Rates and effective dates vary according to local ordinances. These fees are collected by the local phone company for the governing body. Money generated by the phone company for these taxes is used to support general government operations and specific public services.

911 Surcharge: This is a charge imposed by local government to help pay for the emergency services such as fire and rescue. The Oklahoma Public Service Commission does not regulate 911 surcharges in Oklahoma. Your local government determines whether to provide a 911 system. Costs associated with the 911 systems are collected by the phone company through your monthly phone bill and then paid to the provider of that service.

Universal Service Fund Charge: Created by the FCC. This fee on your monthly phone bill helps to make phone service affordable and available to all Americans, including consumers with low incomes, those living in areas where the costs of providing phone service is high, school and libraries, and rural health care providers. Congress mandated that all phone companies providing interstate service contribute to the Universal Service Fund. Although not required to do so by the local government, many carriers choose to pass their contribution costs on to their customer's monthly phone bills.

*Information taken directly from www.mtia.org

Online Billing FAQ's

Getting Online

How do I start using Fidelity's Online Billing?

Enroll at https://billing.fidelitycommunications.com/login.aspx and follow the online billing instructions.

What information do I need to set up Fidelity Online Billing?

• You will need a copy of your Fidelity statement.

How do I register my account?

• Go to the blue box of options located on the left side of https://billing.fidelitycommunications.com/login.aspx
• Click on Registration.
• Enter your Bill-To Account ID and Registration Code.
• Our system will then take you to the Create an Account page.

What is my Registration code?

The registration code is the last two digits of your account number and the first two letters of your last name. If this is a business account, use the last two digits of the account number and the first 2 letters of the business name.

How can I tell that I am on a secure Web site?

There should be a locked padlock on the top of the page by the site address or near the bottom-right of your browser window.

What if I forget my password?

• Click on "Forgot Your Password" which is located directly under the password box
• Type in your User Name.
• Our system will then ask for either your account number or user name. It will also ask your security question which you will answer and then e-mail you an automatically generated password for login purposes.

When can I make a bill payment?

Fidelity Online service is available 24 hours a day.

I own a business. Can I set up Online Billing for my business?

Yes. Businesses will set up an online account using the same instructions as a individual.

What accounts can I pay using Online Billing?

Fidelity will continue to combine all Fidelity services on one bill. Therefore, all accounts will be billed at one time and paid with one payment, unless otherwise requested.

Want to set up auto draft but don't have a computer or would you rather not set up your own online billing account?

No problem! We will set it up for you. Go into your local Fidelity business office and ask a customer service representative for an online billing auto draft form.

Payments

If I make a payment by debit or credit card, can I cancel this payment by contacting Fidelity?

Yes, you can cancel this payment by going to Pay Current Bill - View/Edit Scheduled Payment - Delete. This must be done before 4:00 p.m. Central time.

Once a debit card is used to make a payment, you must contact your financial institution and follow the same steps as with a cancelled check to cancel the payment.

If I set up an auto payment and have a credit on my bill, will the payment subtract the credit?

Yes, unless you set your auto payment to pay a specific amount each month.

Can I edit a payment after it has been submitted?

Yes, you must cancel the existing scheduled payment instructions then re- enter new payment instructions. This must be done before 4:00 p.m. on the day the payment transaction was submitted.

To cancel your credit card payment, go to Pay Current Bill - View/Edit Scheduled Payment - then click Delete.

Can I view my payment history?

Yes. Go to Pay Current Bill - Payment History.

Can I see my last payment posted and the date?

Yes. Go to Pay Current Bill - Payment History.

How long does it take for a payment to post to my account?

It takes 48 hours to post a payment to your account.

Will I obtain proof of payment?

Yes. An e-mail containing a transaction number will be sent for each payment made.

How do I know if Fidelity received my payment?

Contact the Fidelity online billing department during regular business hours toll-free at 1-800-392-8070.

When will the money be taken out of my bank account or charged to my credit card?

All transactions will be completed at 4:00 p.m. Central time on the day the payment is submitted.

What if there is not enough money in my account to cover the payment?

Credit card payments will be declined when you try to submit the payment. Debit card payments will be returned to Fidelity, and the bank account will be charged a $20 returned check fee.

How late in the day can I enter, edit and delete a payment?

All payment transactions are completed at 4:00 p.m. Central time each business day. To guarantee a payment, change or cancellation, the customer should submit the transaction by 3:45 p.m.

What happens if my payment is scheduled for a weekend or holiday?

For debit card or checking account payments, the payment will be deducted from your bank account by the end of the next business day. For credit card payments, the transaction takes place at the end of the day. Fidelity will update the customer account at the end of the next business day.

Are there any minimum or maximum payments?

No. But, if a payment is not made in full, the customer will be charged a late fee on the next month's bill.

Can I make multiple payments for the same bill on the same day using multiple payment methods (debit card and credit card, two credit cards, etc.)?

Yes. There is no limit to the number of payment methods you may use to pay a bill.

Online Billing Tools

How can I view the detailed charges on my bill?

Go to View Bill, which is located in the blue box on the right side of the page. Go to Bill Details.

How can I view my long distance calls?

Go to View Bill, which is located in the blue box on the right side of the page. In the box titled Bill Details, click on your Fidelity phone number.

How far back can I view my balance information?

The billing detail information is available for your current bill and two months' past billing.

General

How do I print my bill?

You can print your bill by going to View Bill which is located in the blue box on the left side of the page. Click on Printer Friendly Version (requires Adobe Acrobat Reader). Your statement will print exactly as you would receive it from Fidelity. The billing detail information is available for your current bill plus two months' past billing.

Can I change my account profile?

You can update your account profile by going to Account Preferences which is located in the blue box on the left side of the page. You will be able to change your e-mail address, password, security question and answer and start page.

Can I cancel my online billing?

To ensure payments are not taken from the online billing system, delete your payment method and scheduled payments or auto payment instructions from your Fidelity online billing account.

Who can access my account information over the Internet?

Bank account and debit/credit card information is stored on a secured server. Fidelity employees do not have access to this information.

Is there any special hardware or software that I need?

No. Fidelity's Online Billing system is compatible with all browsers.

Does it cost to use Fidelity's Online Billing?

This service is free to all Fidelity customers.

If I have questions, whom can I contact?

Contact the Fidelity online billing department during regular business hours toll-free at 1-800-392-8070.

What happens if I forget my User code?

Contact the Fidelity online billing department during regular business hours toll-free at 1-800-392-8070.

What happens if I do not log off the system?

If there is no activity for five minutes, Fidelity's Online Billing automatically shuts off.