Cable Television Support

Basic Troubleshooting Tips

• Make sure the box is turned on.
• Make sure the television is turned on and that the correct channel is selected.
• Channel "3" for older TV's.
• Input Channel for newer TV's.
• Try to manually select a channel with the set top box remote. Enter 002.

Interactive TV Guide

The Interactive On-Screen Guide is automatically included with our digital cable TV services at no additional charge. By using the guide and remote control you can:

• Make the most of your TV viewing time - quickly and easily find the programs you want to watch.
• Find what interests you most - see what's on now, what's coming up tomorrow, and jump to favorite channels, movies, sports and shows, even your local weather forecast.
• Learn more before you get involved - get detailed program descriptions, including actors, ratings, run times and program synopses.
• Supervise what your kids watch with Parental Controls - easily restrict access to those programs you decide your kids shouldn't watch; lockout unauthorized On Demand pay-per-view purchases; and hide adult titles from appearing on-screen.
• Plan your viewing - view program listings days in advance, order pay-per-view up to 14 days in advance and get automatic reminders so you won't miss a thing.

Click Here For an Interactive Guide Web Demo

How does Parental Control work?

The Parental Control feature allows you to block programs by channel, program rating (such as TV 14, TV MA) or time of day. You select the channels, ratings or times to block from the General Settings menu. You set up Parental Control and turn it on and off for the entire system by entering your Personal Identification Number (PIN).

When you turn the Parental Control feature on, you cannot view blocked programs without entering your PIN code. A padlock symbol on the channel banner indicates that a channel or program is blocked, or that a part of the program is blocked by time or rating. You can turn off all Parental Control, or you can selectively unblock a single program, channel, or time period.

When the Parental Control feature is off, an open or unlocked padlock symbol on the channel banner identifies each channel or program that would be blocked if the Parental Control feature were on. Our Digital set top boxes also have the ability to hide adult titles from the program guide listings.

Learn more on how parental locks work with our Motorola cable boxes and DVRs.

iGuide Interactive Tour

Other Organizations and Resources

• Control Your TV - information about cable's choice, control, and education initiatives.
• Cable in the Classroom - Kids. Cable. Learning.