Phone Calling Feature Details

Call Forwarding

Any incoming call to your telephone number can be automatically transferred to another number. You choose where the call will be answered - at another location, on your wireless phone, or wherever you are going. Say good-bye to staying at home waiting for an important call. It's simple and easy-to-use.

How To Use: To activate Call Forwarding, dial *72, the phone number to which calls are to be forwarded, then the pound key (#). To deactivate the Call Forwarding option, dial *73.

Call Hold

Place a call on hold by pressing the switch hook. To return to the call, press the switch hook again.

Call Waiting

Tired of missing your calls because someone in your house is always on the phone? Call Waiting can help. For example, if your teenager is on the line and another call comes in, she will hear the Call Waiting tone to alert her. She can then put her call on hold and connect with the other caller. It couldn't be any easier!

How To Use: While on a call, you will be alerted with a special tone that you have an incoming call. You then press your switch hook. You are now connected to the new caller. You can then switch back and forth between calls by pressing the switch hook until you or one of the other callers hangs up.

Cancel Call Waiting can be activated on a per call basis. If you do not want to be disturbed during an important call, you can cancel this service before placing a call by pressing *70. Call Waiting will automatically reactivate itself when you hang up.

To block the Call Waiting feature, dial *91. You will hear, "Your Call Waiting is now disabled. Thank you." Call Waiting will be blocked until you reactivate it. To reactivate Call Waiting, dial *81. You will hear, "Your Call Waiting is now enabled."

Caller ID also works with Call Waiting. With Caller ID, when another call comes in, you will be able to see the name and number of the caller before deciding to connect the call.

Caller ID

Find out who's calling before you answer the phone. Caller ID allows you to screen incoming calls without lifting the receiver. As your phone rings, the incoming caller's phone number and/or name will appear on a display screen. (Display screen ordered separately.)

If you wish to block your Caller ID information before making a call, enter *67. When you hear a dial tone, proceed with your call. This will prevent the delivery of your phone number for that particular call only.

3-Way Calling

Three-Way Calling is the easy way to get busy people in three different places together on the same call. Don't get caught in a web of returning calls. Get together over the phone.

How To Use: To activate, place a call to the first person. Then, hit the switch hook. When you hear a dial tone, dial the third person's phone number. After you have the third person on the line, hit the switch hook again. All three people will be on the line at the same time. All three people will remain on the line until the originating caller hangs up.

Automatic Callback

Miss a call by seconds or minutes? Return the last call that came in on your phone.

How To Use: Enter *69 to ring the number of the last incoming call.

Automatic Redial

There is no need to punch in all seven or eleven digits of the last call made. Automatic Redial does the dialing for you. To redial the last phone number, dial *00 to place the call.

Speed Call - 100

Speed Call 100 lets you assign a two-digit speed number to any phone number - frequently used numbers, hard-to-remember numbers, emergency numbers, long distance numbers or other feature codes.

How To Use: To store a number in Speed Dial, dial *75, the Speed Dial Number 00-99, the star button (*), then the phone number.

To use Speed Call 100, dial the number symbol (#) and Speed Call number. The call will be initiated.

Customer Originated Trace

Customer Originated Trace is available for customers receiving harassing or malicious calls.

How To Use: If you feel threatened by calls and would like to press charges against the person(s) making the calls, go to your local law enforcement agency to fill out a Subscriber Request/ Authorization form. Then, when you receive the next call, no matter how brief, hang up and immediately press *57. Using the authorization form, the law enforcement agency will be able to retrieve the caller's information from Fidelity.

A Subscriber Request/Authorization form must be completed before any trace can be investigated.

Voicemail

Voicemail will answer all of your calls quickly, accurately and efficiently, 24 hours a day, seven days a week. There is no equipment to buy; everything is housed in Fidelity's central office.

How To Use: Dial 699-2600 then follow the voice instructions.

To change the number of rings before a call goes to Voicemail, dial *94. You will hear "Please enter the number of rings before the system applies no answer handling for your incoming calls." Press the number (0 or 2-20) on your key pad that corresponds to the number of rings you want to use. After you press the number you will hear, "Thank you. The system will apply no answer handling after (#) rings for your incoming calls."

Instructions for setting up your voicemail for the first time can be found here.