Phone Support

Long Distance Problems

Write down the time and date that you had the problem, as well as the number you called. Please contact us at 580-699-2020.

How To Use Your Voicemail

General Access Number: 580-699-2600

Mailbox Number: Your ten digit phone number (including area code)

Pin (Four digits): Default PIN is 1234.

Initializing Your Voicemail

1. From a phone keypad, dial the General Access Number: 580-699-2600.
2. A voice prompt will ask for your mailbox number. Enter your ten digit phone number and press [#].
3. A voice prompt will ask for your personal identification number. Enter the default PIN (1234) and press [#]. The system will then prompt you to enter a new PIN.
4. At this point, your mailbox is initialized. You can now record your name announcement and greeting. If you want to set up your mailbox at another time, press [*] to exit to the Main menu, or simply hang up.

Accessing Your Voicemail From Any Phone

1. Dial the General Access Number: 580-699-2600
2. Enter your mailbox number and press [#].
3. Enter your PIN and press [#].

You can also reach your mailbox by dialing your own phone number, wait for the greeting to begin playing, and press [*]. Fidelity's Enhanced Voice Messaging will then prompt you to enter your ten digit mailbox number. After pressing [#], the system prompts for a PIN.

Accessing Your Voicemail From Your Home Phone

1. Dial the General Access Number, 580-699-2600 from the same phone number as your mailbox number.
2. Enter your PIN and press [#].

Checking Messages

When a new message is deposited in your mailbox, a message waiting indicator may light on your phone or you may hear a stutter dial tone when you pick up the receiver. Once you listen to or open a new message, it is saved until you delete it.

1. Access your mailbox.
2. The system plays your message inventory, stating the total number of new voicemail messages. Then, the system automatically plays new voicemail messages.
3. While the messages are playing, you can press [*] to hear the Main menu options. Select from the message type and new and saved messages.
4. Press [1] to listen to new messages or press [2] to hear saved messages.

Changing User Options

To change your name, greeting, PIN, message playback options or notification options:

1. Access your mailbox.
2. Press [9] for User Options and follow the voice prompts for the option you wish to modify.

Instructions For Other Phone Features

Instructions for all other phone features can be found here.

Other phone problems

Make sure the phone cord is plugged into port "1" on the modem.

Please remove the power from your modem that supplies dial-tone to your home. On the bottom, there should be a battery compartment. Remove the battery briefly and then put it back in. Return power to the modem when the lights on the modem lock back in.

If this fails to resolve your issue, please contact us.

International Calling Codes

Access a list of International calling codes.

Fidelity Cablevision, Inc. - Oklahoma Only - International Rates
Fidelity Cablevision, Inc. - Oklahoma Only - Interstate Rates